Welcome!

Adobe Flex Authors: Matthew Lobas, PR.com Newswire, Shelly Palmer, Kevin Benedict

News Feed Item

Service Quality Management (SQM) & Telco Customer Experience Management (CEM) Market by Product Type (EFM, Web Analytics, Text Analytics, Speech Analytics) & Provider Type (ISP, TSP, MSP) - Global Advancements, Worldwide Forecasts & Analysis (2014-2019)

NEW YORK, Aug. 12, 2014 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Service Quality Management (SQM) & Telco Customer Experience Management (CEM) Market by Product Type (EFM, Web Analytics, Text Analytics, Speech Analytics) & Provider Type (ISP, TSP, MSP) - Global Advancements, Worldwide Forecasts & Analysis (2014-2019)

http://www.reportlinker.com/p02275776/Service-Quality-Management-SQM--Telco-Customer-Experience-Management-CEM-Market-by-Product-Type-EFM-Web-Analytics-Text-Analytics-Speech-Analytics--Provider-Type-ISP-TSP-MSP---Global-Advancements-Worldwide-Forecasts--Analysis-2014-2019.html

The Service Quality Management (SQM) and Telco Customer Experience Management (CEM) market is segmented on the basis of types of product, channels, end users, providers, and regions. Under each region, the market has been classified based on types of channels and analytics. Traditionally, companies focused mainly on their products and not on customers. However, with the rise in competition across all verticals, companies now have a major need to maintain customer relationships apart from delivering product innovations. Customer Relationship Management (CRM) has emerged as a critical tool to focus on sales operations, sales force automation, customer analysis, and campaign management.

CRM applications provide information about "what the company knows about the customers"; therefore, it is essentially known as the "customer-centric approach." In order to foster this relationship, organizations need to develop interactions with customers to understand their experience with products and services. CEM is the overriding concept, which changes an organization's internally focused view to externally focused customer experience solutions.

With the arrival of the social media, CEM has extended capabilities to understand customer experiences from a variety of channels across the media. In the initial stages of CEM, the process was controlled by a single channel. New technology developments and changing views of companies have transformed the process from a single channel to multiple, and later customer-controlled channels.

Each channel includes different types of customer channels. Each channel plays an important role in CEM. CEM providers use various analytical tools such as web analytics, text analytics, and sentiment analytics to analyze the Voice of Customer (VOC) from these channels. The next evolution after CEM can be referred to as Customer Experience Analytics (CEA).

Adobe Systems' primary goal is to be one of the leading players in CEM market. The company is focused on growing by forming alliances as well as launching new products in this category. The company spends approximately 20% of its revenue in R&D which has enabled it to develop new products and solutions, which are driving the company's revenues.

Amdocs has strategically aligned itself as a market leader in customer experience solutions. The solutions provided by this company span across industries making a proffered vendor. The company has launched a new product named Amdocs 9.1, which has brought multi-channel capabilities to enterprises. The product helps service providers in increasing customer satisfaction and enhancing customer experience based on real-time analytics. Amdocs also has formed strategic alliances with other players in the market to stay competitive. It formed strategic alliance with Linknet where Amdocs Multi Play Smart is to be pre-integrated for enabling customer care experience for cable providers. This alliance is significant as it broadens the scope for the company's customer care products.

Cisco is primarily focused on providing new CEM solutions in the cloud. To achieve this, the company is developing new products and solutions and acquiring companies in the CEM category. The company has strategically acquired companies in the cloud category which has made Cisco one of the leading service providers in the cloud market.

1 INTRODUCTION 20

1.1 OBJECTIVES 201.2 REPORT DESCRIPTION 201.3 MARKETS COVERED 221.4 STAKEHOLDERS 231.5 RESEARCH METHODOLOGY 241.5.1 KEY DATA FROM SECONDARY AND PRIMARY SOURCES 251.5.2 DATA TRIANGULATION & MARKET FORECASTING 251.6 FORECAST ASSUMPTIONS 26

2 EXECUTIVE SUMMARY 28

2.1 OVERALL MARKET SIZE 29

3 MARKET OVERVIEW 32

3.1 MARKET DEFINITION 333.2 MARKET EVOLUTION 343.3 MARKET SEGMENTATION 363.4 MARKET DYNAMICS 373.4.1 DRIVERS 383.4.1.1 Retaining Customers 383.4.1.2 Competitive Differentiation 383.4.1.3 Customer Centric Approach 393.4.1.4 Online Experience 393.4.2 RESTRAINTS 403.4.2.1 Complexity in Data Synchronization 403.4.2.2 Expectations are Subjective 403.4.3 OPPORTUNITIES 403.4.3.1 Major Focus on Virtual Side 403.4.3.2 Integral Part of Digital Market 413.4.3.3 Big Data 413.4.4 IMPACT ANALYSIS OF DROS 413.5 BUSINESS VALUE ANALYSIS 433.6 TELCO CEM ECOSYSTEM 43

4 SQM & TELCO CEM MARKET: ENTERPRISE NEEDS & ADOPTION TRENDS 45

4.1 INTRODUCTION 454.2 TRADITIONAL SQM & TELCO CEM 454.3 CLOUD IMPACT 474.4 SOCIAL INFLUENCE ON CUSTOMER EXPERIENCE 474.5 TOOLS & TECHNIQUES 474.5.1 WEB CONTENT MANAGEMENT 474.5.2 TARGETING & PERSONALIZATION 484.5.3 EMAIL AND CAMPAIGN MANAGEMENT 484.5.4 TRANSLATION & LOCALIZATION SERVICES 484.5.5 CUSTOMER RELATIONSHIP MANAGEMENT 484.5.6 SERVICE QUALITY MANAGEMENT (SQM) 494.5.7 SERVICE LEVEL AGREEMENT (SLA) MONITORING 494.5.8 SERVICE MONITORING 494.5.9 FAULT MANAGEMENT 504.5.10 PERFORMANCE MANAGEMENT 50

5 SQM & TELCO CEM: MARKET SIZE & FORECAST BY PRODUCT 51

5.1 INTRODUCTION 525.2 ENTERPRISE FEEDBACK MANAGEMENT (EFM) 565.2.1 OVERVIEW 565.2.2 MARKET SIZE & FORECAST BY END-USER 575.3 WEB ANALYTICS 595.3.1 OVERVIEW 595.3.2 MARKET SIZE & FORECAST BY END-USER 605.4 TEXT ANALYTICS 625.4.1 OVERVIEW 625.4.2 MARKET SIZE & FORECAST BY END-USER 635.5 SPEECH ANALYTICS 655.5.1 OVERVIEW 655.5.2 MARKET SIZE & FORECAST BY END-USER 665.6 OTHERS 695.6.1 OVERVIEW 695.6.2 MARKET SIZE & FORECAST BY END-USER 69

6 SQM & TELCO CEM: MARKET SIZE & FORECAST BY PROVIDER 72

6.1 INTRODUCTION 736.2 INTERNET SERVICE PROVIDER (ISP) 776.2.1 OVERVIEW 776.2.2 MARKET SIZE & FORECAST BY END-USER 776.3 TELECOM SERVICE PROVIDER (TSP) 806.3.1 OVERVIEW 806.3.2 MARKET SIZE & FORECAST BY END-USER 806.4 MANAGED SERVICE PROVIDER (MSP) 826.4.1 OVERVIEW 826.4.2 MARKET SIZE & FORECAST BY END-USER 836.5 OTHERS 856.5.1 OVERVIEW 856.5.2 MARKET SIZE & FORECAST BY END-USER 85

7 SQM & TELCO CEM: MARKET SIZE & FORECAST BY CHANNELS 88

7.1 INTRODUCTION 897.2 COMPANY WEBSITE 937.2.1 OVERVIEW 937.2.2 MARKET SIZE & FORECAST BY END-USER 937.3 BRANCH/STORE 967.3.1 OVERVIEW 967.3.2 MARKET SIZE & FORECAST BY END-USER 967.4 WEB 997.4.1 OVERVIEW 997.4.2 MARKET SIZE & FORECAST BY END-USER 997.5 CALL CENTER 1027.5.1 OVERVIEW 1027.5.2 MARKET SIZE & FORECAST BY END-USER 1027.6 MOBILE 1047.6.1 OVERVIEW 1047.6.2 MARKET SIZE & FORECAST BY END-USER 1057.7 SOCIAL MEDIA 1077.7.1 OVERVIEW 1077.7.2 MARKET SIZE & FORECAST BY END-USER 108

8 SQM & TELCO CEM: MARKET SIZE & FORECAST BY END-USER 111

8.1 INTRODUCTION 1128.2 SMALL & MEDIUM BUSINESSES (SMBS) 1128.2.1 OVERVIEW 1128.2.2 MARKET SIZE & FORECAST BY REGION 1128.3 ENTERPRISES 1168.3.1 OVERVIEW 1168.3.2 MARKET SIZE & FORECAST BY REGION 116

9 SQM & TELCO CEM: MARKET SIZE & FORECAST BY SUPPORT SYSTEM 120

9.1 INTRODUCTION 1219.1.1 MARKET SIZE & FORECAST BY SUPPORT SYSTEM 121

10 SQM & TELCO CEM: MARKET SIZE & FORECAST BY REGION 124

10.1 INTRODUCTION 12510.2 NORTH AMERICA 12910.2.1 OVERVIEW 12910.2.2 MARKET SIZE & FORECAST BY PRODUCT 12910.2.3 MARKET SIZE & FORECAST BY PROVIDER 13310.2.4 MARKET SIZE & FORECAST BY CHANNEL 13710.3 EUROPE 14110.3.1 OVERVIEW 14110.3.2 MARKET SIZE & FORECAST BY PRODUCT 14110.3.3 MARKET SIZE & FORECAST BY PROVIDER 14410.3.4 MARKET SIZE & FORECAST BY CHANNEL 14810.4 ASIA-PACIFIC 15210.4.1 OVERVIEW 15210.4.2 MARKET SIZE & FORECAST BY PRODUCT 15210.4.3 MARKET SIZE & FORECAST BY PROVIDER 15610.4.4 MARKET SIZE & FORECAST BY CHANNEL 15810.5 MIDDLE EAST & AFRICA 16310.5.1 OVERVIEW 16310.5.2 MARKET SIZE & FORECAST BY PRODUCT 16310.5.3 MARKET SIZE & FORECAST BY PROVIDER 16710.5.4 MARKET SIZE & FORECAST BY CHANNEL 17110.6 LATIN AMERICA 17510.6.1 OVERVIEW 17510.6.2 MARKET SIZE & FORECAST BY PRODUCT 17510.6.3 MARKET SIZE & FORECAST BY PROVIDER 17810.6.4 MARKET SIZE & FORECAST BY CHANNEL 182

11 SQM AND TELCO CEM: MARKET LANDSCAPE 186

11.1 ECOSYSTEM & ROLES 18611.2 PORTFOLIO COMPARISON 18711.2.1 OVERVIEW 18711.2.2 PRODUCT CATEGORY MAPPING 187

12 COMPANY PROFILES 188 (Overview, Products & Services, Strategies & Insights, Developments and MnM View)*

12.1 ADOBE SYSTEMS 18812.2 AMDOCS 19112.3 ALCATEL-LUCENT 19412.4 CISCO 19712.5 EGAIN CORPORATION 20112.6 ERICSSON 20412.7 HP 20712.8 IBM 21012.9 NOKIA SIEMENS NETWORK 21412.10 ORACLE 218*Details on Overview, Products & Services, Strategies & Insights, Developments and MnM View might not be captured in case of unlisted companies.

LIST OF TABLES

TABLE 1 TELCO CEM MARKET, 2014 – 2019 ($MILLION, Y-O-Y %) 29TABLE 2 SQM MARKET, 2014 – 2019 ($MILLION, Y-O-Y %) 30TABLE 3 DRO IMPACT ANALYSIS 42TABLE 4 TRADITIONAL SQM VS TELCO CEM 46TABLE 5 TELCO CEM MARKET SIZE, BY PRODUCT, 2014 – 2019 ($MILLION) 52TABLE 6 TELCO CEM MARKET GROWTH, BY PRODUCT, 2014 – 2019 (Y-O-Y %) 54TABLE 7 SQM MARKET SIZE, BY PRODUCT, 2014 – 2019 ($MILLION) 55TABLE 8 SQM MARKET GROWTH, BY PRODUCT, 2014 – 2019 (Y-O-Y %) 56TABLE 9 TELCO CEM: ENTERPRISE FEEDBACK MANAGEMENT MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 57TABLE 10 TELCO CEM: ENTERPRISE FEEDBACK MANAGEMENT MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 58TABLE 11 SQM: ENTERPRISE FEEDBACK MANAGEMENT MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 58TABLE 12 SQM: ENTERPRISE FEEDBACK MANAGEMENT MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 59TABLE 13 TELCO CEM: WEB ANALYTICS MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 60TABLE 14 TELCO CEM: WEB ANALYTICS MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 61TABLE 15 SQM: WEB ANALYTICS MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 61TABLE 16 SQM: WEB ANALYTICS MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 62TABLE 17 TELCO CEM: TEXT ANALYTICS MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 63TABLE 18 TELCO CEM: TEXT ANALYTICS MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 64TABLE 19 SQM: TEXT ANALYTICS MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 64TABLE 20 SQM: TEXT ANALYTICS MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 65TABLE 21 TELCO CEM: SPEECH ANALYTICS MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 66TABLE 22 TELCO CEM: SPEECH ANALYTICS MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 67TABLE 23 SQM: SPEECH ANALYTICS MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 67TABLE 24 SQM: SPEECH ANALYTICS MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 68TABLE 25 TELCO CEM: OTHERS MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 69TABLE 26 TELCO CEM: OTHERS MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 70TABLE 27 SQM: OTHERS MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 70TABLE 28 SQM: OTHERS MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 71TABLE 29 TELCO CEM MARKET SIZE, BY PROVIDER, 2014 – 2019 ($MILLION) 73TABLE 30 TELCO CEM MARKET GROWTH, BY PROVIDER, 2014 – 2019 (Y-O-Y %) 75TABLE 31 SQM MARKET SIZE, BY PROVIDER, 2014 – 2019 ($MILLION) 76TABLE 32 SQM MARKET GROWTH, BY PROVIDER, 2014 – 2019, (Y-O-Y %) 77TABLE 33 TELCO CEM: INTERNET SERVICE PROVIDER MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 78TABLE 34 TELCO CEM: INTERNET SERVICE PROVIDER MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 78TABLE 35 SQM: INTERNET SERVICE PROVIDER MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 79TABLE 36 SQM: INTERNET SERVICE PROVIDER MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 79TABLE 37 TELCO CEM: TELECOM SERVICE PROVIDER MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 80TABLE 38 TELCO CEM: TELECOM SERVICE PROVIDER MARKET GROWTH,BY END-USER, 2014 – 2019 (Y-O-Y %) 81TABLE 39 SQM: TELECOM SERVICE PROVIDER MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 81TABLE 40 SQM: TELECOM SERVICE PROVIDER MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 82TABLE 41 TELCO CEM: MANAGED SERVICE PROVIDER MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 83TABLE 42 TELCO CEM: MANAGED SERVICE PROVIDER MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 84TABLE 43 SQM: MANAGED SERVICE PROVIDER MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 84TABLE 44 SQM: MANAGED SERVICE PROVIDER MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 85TABLE 45 TELCO CEM: OTHER SERVICE PROVIDERS MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 86TABLE 46 TELCO CEM: OTHER SERVICE PROVIDERS MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 86TABLE 47 SQM: OTHER SERVICE PROVIDERS MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 87TABLE 48 SQM: OTHER SERVICE PROVIDERS MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 87TABLE 49 TELCO CEM MARKET SIZE, BY CHANNEL, 2014 – 2019 ($MILLION) 89TABLE 50 TELCO CEM MARKET GROWTH, BY CHANNEL, 2014 – 2019 (Y-O-Y %) 90TABLE 51 SQM MARKET SIZE, BY CHANNEL, 2014 – 2019 ($MILLION) 91TABLE 52 SQM MARKET GROWTH, BY CHANNEL, 2014 – 2019 (Y-O-Y %) 93TABLE 53 TELCO CEM: COMPANY WEBSITE MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 94TABLE 54 TELCO CEM: COMPANY WEBSITE MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 94TABLE 55 SQM: COMPANY WEBSITE MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 95TABLE 56 SQM: COMPANY WEBSITE MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 96TABLE 57 TELCO CEM: BRANCH/STORE MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 97TABLE 58 TELCO CEM: BRANCH/STORE MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 97TABLE 59 SQM: BRANCH/STORE MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 98TABLE 60 SQM: BRANCH/STORE MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 99TABLE 61 TELCO CEM: WEB MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 100TABLE 62 TELCO CEM: WEB MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 100TABLE 63 SQM: WEB MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 101TABLE 64 SQM: WEB MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 101TABLE 65 TELCO CEM: CALL CENTER MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 102TABLE 66 TELCO CEM: CALL CENTER MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 103TABLE 67 SQM: CALL CENTER MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 103TABLE 68 SQM: CALL CENTER MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 104TABLE 69 TELCO CEM: MOBILE MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 105TABLE 70 TELCO CEM: MOBILE MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 106TABLE 71 SQM: MOBILE MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 106TABLE 72 SQM: MOBILE MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 107TABLE 73 TELCO CEM: SOCIAL MEDIA MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 108TABLE 74 TELCO CEM: SOCIAL MEDIA MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 109TABLE 75 SQM: SOCIAL MEDIA MARKET SIZE, BY END-USER, 2014 – 2019 ($MILLION) 109TABLE 76 SQM: SOCIAL MEDIA MARKET GROWTH, BY END-USER, 2014 – 2019 (Y-O-Y %) 110TABLE 77 TELCO CEM: SMALL AND MEDIUM BUSINESSES MARKET SIZE, BY REGION, 2014 – 2019 ($MILLION) 112TABLE 78 TELCO CEM: SMALL AND MEDIUM BUSINESSES MARKET GROWTH, BY REGION, 2014 – 2019 (Y-O-Y %) 113TABLE 79 SQM: SMALL AND MEDIUM BUSINESSES MARKET SIZE, BY REGION, 2014 – 2019 ($MILLION) 114TABLE 80 SQM: SMALL AND MEDIUM BUSINESSES MARKET GROWTH, BY REGION, 2014 – 2019 (Y-O-Y %) 115TABLE 81 TELCO CEM: ENTERPRISES MARKET SIZE, BY REGION, 2014 – 2019 ($MILLION) 116TABLE 82 TELCO CEM: ENTERPRISES MARKET GROWTH, BY REGION, 2014 – 2019 (Y-O-Y %) 117TABLE 83 SQM: ENTERPRISES MARKET SIZE, BY REGION, 2014 – 2019 ($MILLION) 118TABLE 84 SQM: ENTERPRISES MARKET GROWTH, BY REGION, 2014 – 2019 (Y-O-Y %) 119TABLE 85 TELCO CEM MARKET SIZE, BY SUPPORT SYSTEM, 2014 – 2019 ($MILLION) 121TABLE 86 TELCO CEM MARKET GROWTH, BY SUPPORT SYSTEM, 2014 – 2019 (Y-O-Y %) 122TABLE 87 SQM MARKET SIZE, BY SUPPORT SYSTEM, 2014 – 2019 ($MILLION) 123TABLE 88 SQM MARKET GROWTH, BY SUPPORT SYSTEM, 2014 – 2019 (Y-O-Y %) 123TABLE 89 TELCO CEM MARKET SIZE, BY REGION, 2014 – 2019 ($MILLION) 125TABLE 90 TELCO CEM MARKET GROWTH, BY REGION, 2014 – 2019 (Y-O-Y %) 126TABLE 91 SQM MARKET SIZE, BY REGION, 2014 – 2019 ($MILLION) 127TABLE 92 SQM MARKET GROWTH, BY REGION, 2014 – 2019 (Y-O-Y %) 128TABLE 93 NORTH AMERICA: TELCO CEM MARKET SIZE, BY PRODUCT, 2014 – 2019 ($MILLION) 129TABLE 94 NORTH AMERICA: TELCO CEM MARKET GROWTH, BY PRODUCT, 2014 – 2019 (Y-O-Y %) 130TABLE 95 NORTH AMERICA: SQM MARKET SIZE, BY PRODUCT, 2014 – 2019 ($MILLION) 131TABLE 96 NORTH AMERICA: SQM MARKET GROWTH, BY PRODUCT, 2014 – 2019 (Y-O-Y %) 132TABLE 97 NORTH AMERICA: TELCO CEM MARKET SIZE, BY PROVIDER, 2014 – 2019 ($MILLION) 133TABLE 98 NORTH AMERICA: TELCO CEM MARKET GROWTH, BY PROVIDER, 2014 – 2019 (Y-O-Y %) 134TABLE 99 NORTH AMERICA: SQM MARKET SIZE, BY PROVIDER, 2014 – 2019 ($MILLION) 135TABLE 100 NORTH AMERICA: SQM MARKET GROWTH, BY PROVIDER, 2014 – 2019 (Y-O-Y %) 136TABLE 101 NORTH AMERICA: TELCO CEM MARKET SIZE, BY CHANNEL, 2014 – 2019 ($MILLION) 137TABLE 102 NORTH AMERICA: TELCO CEM MARKET GROWTH, BY CHANNEL, 2014 – 2019 (Y-O-Y %) 138TABLE 103 NORTH AMERICA: SQM MARKET SIZE, BY CHANNEL, 2014 – 2019 ($MILLION) 139TABLE 104 NORTH AMERICA: SQM MARKET GROWTH, BY CHANNEL, 2014 – 2019 (Y-O-Y %) 140TABLE 105 EUROPE: TELCO CEM MARKET SIZE, BY PRODUCT, 2014 – 2019 ($MILLION) 141TABLE 106 EUROPE: TELCO CEM MARKET GROWTH, BY PRODUCT, 2014 – 2019 (Y-O-Y %) 142TABLE 107 EUROPE: SQM MARKET SIZE, BY PRODUCT, 2014 – 2019 ($MILLION) 142TABLE 108 EUROPE: SQM MARKET GROWTH, BY PRODUCT, 2014 – 2019 (Y-O-Y %) 143TABLE 109 EUROPE: TELCO CEM MARKET SIZE, BY PROVIDER, 2014 – 2019 ($MILLION) 144TABLE 110 EUROPE: TELCO CEM MARKET GROWTH, BY PROVIDER, 2014 – 2019 (Y-O-Y %) 145TABLE 111 EUROPE: SQM MARKET SIZE, BY PROVIDER, 2014 – 2019 ($MILLION) 146TABLE 112 EUROPE: SQM MARKET GROWTH, BY PROVIDER, 2014 – 2019 (Y-O-Y %) 147TABLE 113 EUROPE: TELCO CEM MARKET SIZE, BY CHANNEL, 2014 – 2019 ($MILLION) 148TABLE 114 EUROPE: TELCO CEM MARKET GROWTH, BY CHANNEL, 2014 – 2019 (Y-O-Y %) 149TABLE 115 EUROPE: SQM MARKET SIZE, BY CHANNEL, 2014 – 2019 ($MILLION) 150TABLE 116 EUROPE: SQM MARKET GROWTH, BY CHANNEL, 2014 – 2019 (Y-O-Y %) 151TABLE 117 ASIA-PACIFIC: TELCO CEM MARKET SIZE, BY PRODUCT, 2014 – 2019 ($MILLION) 152TABLE 118 ASIA-PACIFIC: TELCO CEM MARKET GROWTH, BY PRODUCT, 2014 – 2019 (Y-O-Y %) 153TABLE 119 ASIA-PACIFIC: SQM MARKET SIZE, BY PRODUCT, 2014 – 2019 ($MILLION) 154TABLE 120 ASIA-PACIFIC: SQM MARKET GROWTH, BY PRODUCT, 2014 – 2019 (Y-O-Y %) 155TABLE 121 ASIA-PACIFIC: TELCO CEM MARKET SIZE, BY PROVIDER, 2014 – 2019 ($MILLION) 156TABLE 122 ASIA-PACIFIC: TELCO CEM MARKET GROWTH, BY PROVIDER, 2014 – 2019 (Y-O-Y %) 157TABLE 123 ASIA-PACIFIC: SQM MARKET SIZE, BY PROVIDER, 2014 – 2019 ($MILLION) 157TABLE 124 ASIA-PACIFIC: SQM MARKET GROWTH, BY PROVIDER, 2014 – 2019 (Y-O-Y %) 158TABLE 125 ASIA-PACIFIC: TELCO CEM MARKET SIZE, BY CHANNEL, 2014 – 2019 ($MILLION) 159TABLE 126 ASIA-PACIFIC: TELCO CEM MARKET GROWTH, BY CHANNEL, 2014 – 2019 (Y-O-Y %) 160TABLE 127 ASIA-PACIFIC: SQM MARKET SIZE, BY CHANNEL, 2014 – 2019 ($MILLION) 161TABLE 128 ASIA-PACIFIC: SQM MARKET GROWTH, BY CHANNEL, 2014 – 2019 (Y-O-Y %) 162TABLE 129 MIDDLE EAST AND AFRICA: TELCO CEM MARKET SIZE, BY PRODUCT 2014 – 2019 ($MILLION) 163TABLE 130 MIDDLE EAST AND AFRICA: TELCO CEM MARKET GROWTH, BY PRODUCT, 2014 – 2019 (Y-O-Y %) 164TABLE 131 MIDDLE EAST AND AFRICA: SQM MARKET SIZE, BY PRODUCT, 2014 – 2019 ($MILLION) 165TABLE 132 MIDDLE EAST AND AFRICA: SQM MARKET GROWTH, BY PRODUCT, 2014 – 2019 (Y-O-Y %) 166TABLE 133 MIDDLE EAST AND AFRICA: TELCO CEM MARKET SIZE, BY PROVIDER, 2014 – 2019 ($MILLION) 167TABLE 134 MIDDLE EAST AND AFRICA: TELCO CEM MARKET GROWTH, BY PROVIDER, 2014 – 2019 (Y-O-Y %) 168TABLE 135 MIDDLE EAST AND AFRICA: SQM MARKET SIZE, BY PROVIDER, 2014 – 2019 ($MILLION) 169TABLE 136 MIDDLE EAST AND AFRICA: SQM MARKET GROWTH, BY PROVIDER, 2014 – 2019 (Y-O-Y %) 170TABLE 137 MIDDLE EAST AND AFRICA: TELCO CEM MARKET SIZE, BY CHANNEL, 2014 – 2019 ($MILLION) 171TABLE 138 MIDDLE EAST AND AFRICA: TELCO CEM MARKET GROWTH, BY CHANNEL, 2014 – 2019 (Y-O-Y %) 172TABLE 139 MIDDLE EAST AND AFRICA: SQM MARKET SIZE, BY CHANNEL, 2014 – 2019 ($MILLION) 173TABLE 140 MIDDLE EAST AND AFRICA: SQM MARKET GROWTH, BY CHANNEL, 2014 – 2019 (Y-O-Y %) 174TABLE 141 LATIN AMERICA: TELCO CEM MARKET SIZE, BY PRODUCT, 2014 – 2019 ($MILLION) 175TABLE 142 LATIN AMERICA: TELCO CEM MARKET GROWTH, BY PRODUCT, 2014 – 2019 (Y-O-Y %) 176TABLE 143 LATIN AMERICA: SQM MARKET SIZE, BY PRODUCT, 2014 – 2019 ($MILLION) 177TABLE 144 LATIN AMERICA: SQM MARKET GROWTH, BY PRODUCT, 2014 – 2019 (Y-O-Y %) 178TABLE 145 LATIN AMERICA: TELCO CEM MARKET SIZE, BY PROVIDER, 2014 – 2019 ($MILLION) 179TABLE 146 LATIN AMERICA: TELCO CEM MARKET GROWTH, BY PROVIDER, 2014 – 2019 (Y-O-Y %) 179TABLE 147 LATIN AMERICA: SQM MARKET SIZE, BY PROVIDER, 2014 – 2019 ($MILLION) 180TABLE 148 LATIN AMERICA: SQM MARKET GROWTH, BY PROVIDER, 2014 – 2019 (Y-O-Y %) 181TABLE 149 LATIN AMERICA: TELCO CEM MARKET SIZE, BY CHANNEL, 2014 – 2019 ($MILLION) 182TABLE 150 LATIN AMERICA: TELCO CEM MARKET GROWTH, BY CHANNEL, 2014 – 2019 (Y-O-Y %) 183TABLE 151 LATIN AMERICA: SQM MARKET SIZE, BY CHANNEL, 2014 – 2019 ($MILLION) 184TABLE 152 LATIN AMERICA: SQM MARKET GROWTH, BY CHANNEL, 2014 – 2019 (Y-O-Y %) 185

LIST OF FIGURES

FIGURE 1 TELCO CEM: RESEARCH METHODOLOGY 24FIGURE 2 SQM AND TELCO CEM: DATA TRIANGULATION AND MARKET FORECASTING 26FIGURE 3 TELCO CEM MARKET, 2014 – 2019 ($MILLION, Y-O-Y %) 30FIGURE 4 SQM MARKET, 2014 – 2019 ($MILLION, Y-O-Y %) 31FIGURE 5 TELCO CEM PROCESS 34FIGURE 6 EVOLUTION OF SQM AND TELCO CEM 36FIGURE 7 SQM AND TELCO CEM: MARKET SEGMENTATION 37FIGURE 8 BUSINESS VALUE ANALYSIS 43FIGURE 9 TELCO CEM ECOSYSTEM 44FIGURE 10 TELCO CEM MARKET SIZE, BY PRODUCT, 2014 – 2019 ($MILLION) 53FIGURE 11 SQM MARKET SIZE, BY PRODUCT, 2014 – 2019 ($MILLION) 55FIGURE 12 TELCO CEM MARKET SIZE, BY PROVIDER, 2014 – 2019 ($MILLION) 74FIGURE 13 SQM MARKET SIZE, BY PROVIDER, 2014 – 2019 ($MILLION) 76FIGURE 14 TELCO CEM MARKET SIZE, BY CHANNEL, 2014 – 2019 ($MILLION) 90FIGURE 15 SQM MARKET SIZE, BY CHANNEL, 2014 – 2019 ($MILLION) 92FIGURE 16 TELCO CEM MARKET SIZE, BY REGION, 2014 – 2019 ($MILLION) 126FIGURE 17 SQM MARKET SIZE, BY REGION, 2014 – 2019 ($MILLION) 128FIGURE 18 SQM AND TELCO CEM: ECOSYSTEM 186FIGURE 19 SQM AND TELCO CEM: PRODUCT PORFOLIO COMPARISON 187

To order this report: Service Quality Management (SQM) & Telco Customer Experience Management (CEM) Market by Product Type (EFM, Web Analytics, Text Analytics, Speech Analytics) & Provider Type (ISP, TSP, MSP) - Global Advancements, Worldwide Forecasts & Analysis (2014-2019)

http://www.reportlinker.com/p02275776/Service-Quality-Management-SQM--Telco-Customer-Experience-Management-CEM-Market-by-Product-Type-EFM-Web-Analytics-Text-Analytics-Speech-Analytics--Provider-Type-ISP-TSP-MSP---Global-Advancements-Worldwide-Forecasts--Analysis-2014-2019.html

Contact Clare: [email protected]
US:(339) 368 6001
Intl:+1 339 368 6001

SOURCE Reportlinker

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
SYS-CON Events announced today that Yuasa System will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Yuasa System is introducing a multi-purpose endurance testing system for flexible displays, OLED devices, flexible substrates, flat cables, and films in smartphones, wearables, automobiles, and healthcare.
SYS-CON Events announced today that Dasher Technologies will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Dasher Technologies, Inc. ® is a premier IT solution provider that delivers expert technical resources along with trusted account executives to architect and deliver complete IT solutions and services to help our clients execute their goals, plans and objectives. Since 1999, we'v...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities – ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups. As a result, many firms employ new business models that place enormous impor...
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of...
SYS-CON Events announced today that Taica will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Taica manufacturers Alpha-GEL brand silicone components and materials, which maintain outstanding performance over a wide temperature range -40C to +200C. For more information, visit http://www.taica.co.jp/english/.
SYS-CON Events announced today that TidalScale, a leading provider of systems and services, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale has been involved in shaping the computing landscape. They've designed, developed and deployed some of the most important and successful systems and services in the history of the computing industry - internet, Ethernet, operating s...
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.
SYS-CON Events announced today that TidalScale will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale is the leading provider of Software-Defined Servers that bring flexibility to modern data centers by right-sizing servers on the fly to fit any data set or workload. TidalScale’s award-winning inverse hypervisor technology combines multiple commodity servers (including their ass...
Join IBM November 1 at 21st Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Cognitive analysis impacts today’s systems with unparalleled ability that were previously available only to manned, back-end operations. Thanks to cloud processing, IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Imagine a robot vacuum that becomes your personal assistant tha...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
As popularity of the smart home is growing and continues to go mainstream, technological factors play a greater role. The IoT protocol houses the interoperability battery consumption, security, and configuration of a smart home device, and it can be difficult for companies to choose the right kind for their product. For both DIY and professionally installed smart homes, developers need to consider each of these elements for their product to be successful in the market and current smart homes.
Infoblox delivers Actionable Network Intelligence to enterprise, government, and service provider customers around the world. They are the industry leader in DNS, DHCP, and IP address management, the category known as DDI. We empower thousands of organizations to control and secure their networks from the core-enabling them to increase efficiency and visibility, improve customer service, and meet compliance requirements.
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
Most technology leaders, contemporary and from the hardware era, are reshaping their businesses to do software. They hope to capture value from emerging technologies such as IoT, SDN, and AI. Ultimately, irrespective of the vertical, it is about deriving value from independent software applications participating in an ecosystem as one comprehensive solution. In his session at @ThingsExpo, Kausik Sridhar, founder and CTO of Pulzze Systems, will discuss how given the magnitude of today's applicati...
Smart cities have the potential to change our lives at so many levels for citizens: less pollution, reduced parking obstacles, better health, education and more energy savings. Real-time data streaming and the Internet of Things (IoT) possess the power to turn this vision into a reality. However, most organizations today are building their data infrastructure to focus solely on addressing immediate business needs vs. a platform capable of quickly adapting emerging technologies to address future ...
SYS-CON Events announced today that mruby Forum will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. mruby is the lightweight implementation of the Ruby language. We introduce mruby and the mruby IoT framework that enhances development productivity. For more information, visit http://forum.mruby.org/.
Digital transformation is changing the face of business. The IDC predicts that enterprises will commit to a massive new scale of digital transformation, to stake out leadership positions in the "digital transformation economy." Accordingly, attendees at the upcoming Cloud Expo | @ThingsExpo at the Santa Clara Convention Center in Santa Clara, CA, Oct 31-Nov 2, will find fresh new content in a new track called Enterprise Cloud & Digital Transformation.
SYS-CON Events announced today that NetApp has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. NetApp is the data authority for hybrid cloud. NetApp provides a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with their partners, NetApp emp...
In a recent survey, Sumo Logic surveyed 1,500 customers who employ cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). According to the survey, a quarter of the respondents have already deployed Docker containers and nearly as many (23 percent) are employing the AWS Lambda serverless computing framework. It’s clear: serverless is here to stay. The adoption does come with some needed changes, within both application development and operations. Tha...