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Media Advisory: OpenSpan Executive to Speak at TEN Annual Congress 2014

OpenSpan Inc., a global provider of worker optimization, activity management and automation solutions, today announced that OpenSpan co-founder Francis Carden will participate in a panel discussion at The Executive Network (TEN) Annual Congress 2014 in London on June 11. The panel, titled “The Data Driven Future of Business: Monetizing Your Data with Analytics,” will be moderated by Daniel Hodgkiss of IMS Ltd., and include executives from Adobe, GE Healthcare, Lastminute.com and Telefónica UK.

Mr. Carden, a co-founder and chief evangelist for OpenSpan, has over 20 years of experience in running multinational technology companies. He will participate in “The Data Driven Future of Business: Monetizing Your Data with Analytics” panel session which is part of the Data & Insight track. This panel will discuss the vast amounts of unstructured data created by organizations, and the opportunity for companies to apply business intelligence tools and technologies to enable more strategic decision-making. Panelists will also give tips on better managing, understanding and leveraging data to discover new opportunities, increase revenue, maximize customer knowledge and improve product positioning.

“Today’s big data revolution is enabling enterprises to collect and analyze vast amounts of information, yet there is often a disconnect when it comes to using that data to drive transformation within the business,” said Francis Carden. “The contact center and back office desktop is the nexus of all transactions that make up the customer journey. At OpenSpan, we collect intelligence from the desktop and empower organizations to use this data to positively impact operational processes and deliver rapid performance improvements that drive world-class customer service. I look forward to sharing some of the new desktop analytics solutions that are having significant impact within these customer-facing business units.”

About OpenSpan

OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies. Leveraging the critical insight from desktop analytics, organizations use desktop automation to streamline worker activity, simplify critical service processes and remove technology barriers as a means to deliver a gold-standard customer experience. OpenSpan solutions are deployed on more than 300,000 desktops across the world, and are optimizing billions of transactions in the banking and financial services, insurance, telecommunications, retail and technology industries. For more information, visit www.openspan.com.

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