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Gainsight Launches Connect Platform to Orchestrate Technologies for Customer Success

Teams Can Now Leverage Best-in-Class Solutions Together to Maximize Customer Revenue

SAN FRANCISCO, CA -- (Marketwired) -- 05/14/14 -- PULSE 2014 - Gainsight, the leading Customer Success solution, today announced Gainsight Connect, the industry's first partner ecosystem to connect leading customer data sources and workflow events into the Gainsight Customer Success platform. By expanding the breadth of integration, Gainsight customers can leverage innovation across best-of-breed products to gain better insight into customer health and scale their engagement strategy. New integrations with BoulderLogic, Hoopla, ToutApp, DataHug, and Segment.io allow customer success professionals to manage customer lifecycles seamlessly across an array of marketing-leading technologies.

"While Gainsight's platform is built to drive Customer Success, the reality is that enterprise stakeholders who are responsible for this objective use a variety of technologies to do their jobs," said Gainsight CEO Nick Mehta. "To prevent bottlenecks caused by context switching, Gainsight has built a central nervous system to harmoniously integrate all of the tools a CSM needs to successfully drive growth."

Inaugural partners help customer success stakeholders:

  • Measure Customer Health:
    • DataHug analyzes email communications to score engagement health and maps connections inside and outside organizations to give customer success a quantified look at the communications they already send.
    • Segment.io provides real-time usage analysis from multiple channels including mobile and tablet.
  • Drive Action:
    • BoulderLogic amplifies customer advocates and reference workflow to drive customer engagement and referrals.
    • Hoopla monitors employee effectiveness data and uses game mechanics to motivate team performance.
    • ToutApp monitors email engagement, schedules and automates delivery to drive team efficiency.

"We are delighted to strengthen our partnership with Gainsight. The integration of our two solutions means that the customer reference activity of our joint customers can be brought to bear on the data models used to reduce churn, increase up-sell and drive adoption," said Boulder Logic CEO and Founder, Josh Horwitz.

Gainsight will showcase these new partnerships at Pulse 2014, the premier destination for the Customer Success industry taking place in San Francisco on May 13-14. Learn more: http://pulse.gainsight.com

To learn more about Gainsight Connect and participate in the program, please contact: [email protected]

About Gainsight

Gainsight, the first and only complete Customer Success solution, helps businesses reduce churn, increase up-sell and drive Customer Success. The company's SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360 degrees view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Adobe, Castlight Health, Marketo and Informatica are using Gainsight to help their customers succeed at www.gainsight.com.

Connect with Gainsight:
Blog: www.gainsight.com/blog
Twitter: www.twitter.com/GainsightHQ
Facebook: www.facebook.com/Gainsight

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