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Adobe Report Finds Social Media Drives Record Revenue Per Visit for Retailers; Facebook Competition Heats Up

Adobe (NASDAQ: ADBE) today released its Q4 2013 Social Media Intelligence Report analyzing paid, earned and owned social media trends. Key findings of the Adobe Digital Index report show that Facebook, Twitter, Pinterest and Tumblr drove an unprecedented amount of qualified traffic to retail sites in Q4 with revenue per visit (RPV) increasing across social channels. Tumblr RPV rose 340 percent year-over-year (YoY), followed by Pinterest (244 percent), Twitter (131 percent) and Facebook (72 percent). The data also confirms that Facebook is facing increased competition with share of referred visits to retail sites growing the fastest YoY for Twitter and Pinterest, 125 and 89 percent respectively.

Owned social media - Revenue per visit (RPV) for all social sites increased YoY - with the largest Y ...

Owned social media - Revenue per visit (RPV) for all social sites increased YoY - with the largest YoY growth coming from Tumblr and Pinterest (340% and 244%, respectively). (Photo: Business Wire)

The analysis is based on aggregated and anonymous data from retail, media, entertainment, and travel sites between Q4 2012 and Q4 2013 including 240 billion Facebook ad impressions, more than 1.5 billion Facebook posts, 500 million unique visitors to social networking sites, and 6.3 billion social engagements on Facebook including comments, shares and likes. Paid social data is derived from Adobe Marketing Cloud data.

“We expect Facebook’s competitors to aggressively drive market share growth in 2014 by adding innovative paid media capabilities,” said Tamara Gaffney, principal analyst, Adobe Digital Index, Adobe. “Optimizing campaign spending across social channels and seeking a balance between CPCs and CPMs to drive ROI will become even more important.”

Additional findings include:

  • Paid Social Trends: Facebook ads are becoming increasingly attractive to brand marketers due to growing consumer engagement. Facebook’s ad click through rate (CTR) is up 365 percent YoY and Facebook cost per thousand impressions (CPMs) increased 437 percent YoY. Facebook CPCs were even YoY, with the exception of a 29 percent spike during the holiday season. Facebook ad click volume is up 125 percent YoY.
  • Owned Social Trends: RPV hit an all-time high across all social media channels, especially during the holiday season, with quarter-over-quarter (QoQ) gains for Twitter (84 percent), Pinterest (69 percent), Tumblr (38 percent) and Facebook (31 percent). While Facebook is still referring the most traffic, Pinterest overtook Facebook for referring revenue in Q4 in the UK and is expected to surpass Facebook’s RPV in the U.S. this year.
  • Earned Social Trends: Social engagement with brand posts on Facebook rose 180 percent YoY and brand post impressions are up 150 percent YoY. Brand posts with images produced a 650% higher engagement rate than regular text posts (up 10%), while posts with links, text or video yielded less engagement YoY.

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About Adobe Digital Index

Adobe Digital Index publishes research on digital marketing and other topics of interest to senior marketing and e-commerce executives across industries. Research is based on the analysis of select, anonymous and aggregated data from over 5,000 companies worldwide that use Adobe Marketing Cloud to obtain actionable data and analysis of activity on their websites. The Social Intelligence Report and other reports and insights are available here.

About Adobe Systems Incorporated

Adobe is changing the world through digital experiences. For more information, visit

© 2014 Adobe Systems Incorporated. All rights reserved. Adobe and the Adobe logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners.

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