Adobe Flex Authors: Matthew Lobas, PR.com Newswire, Shelly Palmer, Kevin Benedict

News Feed Item

Analysis of the Global Web Conferencing Market

LONDON, Jan. 21, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:

Analysis of the Global Web Conferencing Market

Growing Competition and Price Pressures Push Vendors to Seek New Ways to Differentiate

The global web conferencing market is experiencing significant shifts with emergence of new services, mobility, and social collaboration disrupting the status quo to create new opportunities. Demand for web conferencing has increased significantly as companies implement efficient collaboration across dispersed teams. Improved user experiences and expanded use cases are further driving adoption. Mobility enhancements and growing integration with workflows and business applications will create new growth opportunities. This analysis provides web conferencing providers and their partners with a detailed analysis of the current and changing dynamics in the fast-evolving marketplace.

Executive Summary

• The global web conferencing market is experiencing significant shifts with emergence of new services, mobility, and social collaboration disrupting the status quo to create new opportunities.
• User demand for collaborative technologies continues to grow rapidly triggered by three drivers that are profoundly altering the business landscape:
oThe ongoing workplace transformation, consumerization, and need for flexible work styles
oThe rapid pace of technology change and speed of innovation among businesses
oThe imperative to improve productivity
• Bring-You-Own-App (BYOA) is leading to a proliferation of non-IT sanctioned applications forcing IT to evaluate user-led solutions in its decision-making process.
• A proliferation of free or low-priced basic screen sharing tools is bringing in early-stage commoditization. Competition from cloud video conferencing is putting further pressure on prices.
• Vendors are looking to differentiate by moving from a "one size fits all" approach to solutions that drive specific use cases and business processes.
• Market shares have shifted with market leader Cisco continuing to lose share at a slow pace while Adobe, Citrix, FuzeBox, LogMeIn (join.me) and others have staked bigger claims in the market.
• There has been a significant slowdown in the on-premises market, despite strong Lync traction. With the exception of Microsoft, most on-premises vendors have reported slow growth or a decline.
North America and Latin America (NALA) remains the largest market in revenue terms, while Europe, Middle East, and Africa (EMEA ) bounced back after a slowdown. Asia-Pacific saw suppressed growth due to greater price-based competition as well as currency fluctuations.

Growth Highlights

• The global web conferencing market, which includes hosted and on-premises solutions, grew at a healthyX percent in 2012 to reach $X billion in revenue.
• Web conferencing software and services are forecast to grow at a compound annual growth rate (CAGR) of X percent from 2012 to 2017 to reach $X billion by 2017.
• Web conferencing solutions continue to evolve from online meetings to social and collaborative platforms. Growth is being driven by the ongoing transition from audio-only communications to richer web and video collaboration.
• Demand is growing rapidly with several vendors reporting greater than X to X percent growth in usage, primarily driven by a larger base of users and wider deployments. There is clearly an accelerated pace of adoption as the value of web collaboration is well understood for productivity enhancements and cost savings.
• Bookings are growing significantly faster than revenue. While user demand is growing, revenue growth is under pressure due to greater market maturity and the impact of declining revenue per license.
• Competition is emerging from new quarters. There is a growing impact of alternatives including freemium services and basic screen sharing tools. As price-based competition emerges, differentiation is getting more challenging.
• The line between web and video conferencing is blurring with the emergence of cloud video conferencing services that are beefing up content sharing features.
• Key trends gaining ground include convergence of synchronous and asynchronous communications due to greater user demand for better knowledge/content management (file sharing, capture, flexible storage, on-demand streaming).
• Mobile usage is exploding. Users are demanding enhanced meeting features and control from mobile devices. It is estimated that the number of mobile downloads for web conferencing has reached more than X million in 2013.
• Vendors are increasingly leading with mobile first to enable the transition from content consumption to productivity over tablets and smartphones. Companies that lead in the delivery of mobile collaboration and content will become the market disruptors.
• VoIP audio has become the defacto mode for several users and is growing very fast. VoIP now constitutes X to X percent of all integrated web-audio contracts for several large vendors.
• Hosted services remain the dominant model contributing X percent of total web conferencing revenue in 2012, up from Xpercent the prior year. Growth in hosted services surpassed on-premises growth as more users lean in favor of cloud for collaboration needs.
• Within the hosted services market, growth in EMEA at X percent in 2012 far exceeded the growth in other regions. EMEA saw an uptick in demand, after undergoing suppressed conditions in prior years.
• In 2012, Asia-Pacific growth for hosted services at Xpercent reflected a slowdown relative to years before. This was due to greater price-based competition as well as adverse impact of currency fluctuations. The outlook for Asia-Pacific remains strong as both the global and regional vendors look at further expansion.
• Web conferencing is swiftly moving away from vanilla online meetings to workflows in the context of business needs. Evolving set of capabilities, that are deeply embedded across key business functions, are enabling information workers and managers to make faster and better business decisions.
• Among the key applications for web conferencing; sales, marketing, and training remain widely used. Use for general-purpose meetings (strategy development, administration, project management) has gone up due to the spread of web conferencing among a larger user base within organizations.
• Growth in the future will come from expansion into under-penetrated segments of the market including the rapidly growing mid-market as well as verticals such as healthcare, education, manufacturing, and retail.
• The low end of the market is increasingly getting saturated with offerings (such as AnyMeeting, join.me, Zoom) which have garnered a big user base. Several tier 1 vendors are now offering freemium services to better penetrate SMBs.
• Among the key trends, WebRTC is gaining traction at a fast pace with the potential to bring in new opportunities in the already fast changing video and web conferencing markets. WebRTC will see greatest adoption for customer service applications, where the lower barriers to adoption will promote usage.
• Limited browser and mobility support as well as ongoing turf wars on standardization for WebRTC will ensure that the sophisticated multi-party web and video clients currently in place will likely remain in demand.
• Virtualization of communication applications is the next big wave leading to efficiencies and greater flexibility. Major UC vendors are well on the path to virtualize their collaboration stack.

CEO's Perspective

1. Web conferencing is moving away from vanilla online meetings to integrations with business applications built into user defined workflows.
2. The growing impact of alternatives, including freemium and basic screen sharing services, is leading to price-based competition making differentiation more challenging.
3. Due to a growing focus on mobile first, solutions must enable the transition from content consumption to productivity over mobile devices.
4. There is a greater user demand for convergence of real time and asynchronous collaboration for better knowledge/content management.
5. Decision making is shifting to IT as bigger deployments gain ground. At the same time BYOA is making users and line-of-business heads key influencers.

Market Overview—Key Definitions

Hosted Web Conferencing:
• Based on the SaaS delivery model, web conferencing software is hosted by vendors in their data centers and provided to customers on a multi-tenant basis via the Internet.
• Offered either as a subscription (flat fee per seat) or on a usage basis (cost per user per minute).

On-premises Web Conferencing:
• Available as a licensed software for installation on servers, the web conferencing application is deployed behind the enterprise firewall and managed by the customer.
• Typically offered as a converged conferencing or a Unified Communications (UC) solution.

Managed Web Conferencing:
• Fully managed on-site or remotely by a service provider, managed web conferencing services are dedicated to a single customer. They are aimed at users that want more control over meeting content and security.
• Managed web conferencing services are a nascent market today and are expected to grow significantly.

Research Methodology and Scope

Primary research with web conferencing providers; Frost & Sullivan published reports, decision support databases, company Websites, and other secondary resources.

This research covers the market for hosted web conferencing services and on-premises web conferencing solutions. Web conferencing allows people to hold real-time, synchronous meetings and conferences over the web. The most basic feature of a web conference is screen sharing, whereby conference participants see content on the presenter's screen. Additionally, audio communications in a web conference can either be done through traditional public switched telephone networks (PSTN) networks or through voice over Internet protocol (VoIP). Typical features of a web conference include:
• Slide presentation, desktop sharing, and application sharing
• Web co-browsing and file transfer
• Integrated PSTN and/or VoIP audio for web-based conference control
• Public and private chat (text messaging)
• White boarding and annotation
• Polls and surveys
• Recording, archiving, and broadcasting
• Desktop video

This research does NOT include:
• Revenue from annual software assurance or maintenance programs and ongoing support services—such revenue is associated with the total installed base of licenses and not tied to new license sales.
• Revenue from stand-alone audio conferencing services is not included. However, in meetings where the vendor seamlessly integrates audio with web conferencing, revenue from "integrated" audio-web conferences is included.
• Revenue from webcasting services is not included since webcasting represents a distinct market and application. Pure-play webcasting services are excluded from the coverage of this research. Revenue from webinar services offered by web conferencing vendors is included. Examples of webinar solutions that are included are WebEx Event Center and Citrix GoToWebinar.

Research Coverage

Revenue in this study is reported in US$ (USD) Regional Segmentation—The global web conferencing market is segmented into three regions:
• NALA (North America and Latin America)
• EMEA (Europe, Middle East, and Africa), and

Key Questions This Study Will Answer

Is the market growing, how long will it continue to grow, and at what rate?
What are the key factors that will drive growth? Are there significant restraints that will hold the market back?
How are the key competitors positioned today and how is the landscape evolving?
How will the structure of the market change with time? Is it ripe for acquisitions?
How will web meetings evolve over time to address changing user needs?
Table of Contents

1. Executive Summary
2. Market Overview
3. Total Web Conferencing Market
4. External Challenges: Drivers and Restraints
5. Forecast and Trends
6. Hosted Web Conferencing Services Market Breakdown
7. Hosted Services—Channel Trends for CSPs
8. On-premises Web Conferencing Market Breakdown
9. Market Share and Competitive Analysis
10. The Last Word
11. Appendix

Read the full report:
Analysis of the Global Web Conferencing Market

For more information:
Sarah Smith
Research Advisor at Reportbuyer.com
Email: [email protected]
Tel: +44 208 816 85 48
Website: www.reportbuyer.com


SOURCE ReportBuyer

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
WebRTC sits at the intersection between VoIP and the Web. As such, it poses some interesting challenges for those developing services on top of it, but also for those who need to test and monitor these services. In his session at WebRTC Summit, Tsahi Levent-Levi, co-founder of testRTC, reviewed the various challenges posed by WebRTC when it comes to testing and monitoring and on ways to overcome them.
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
Join IBM November 2 at 19th Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how to go beyond multi-speed it to bring agility to traditional enterprise applications. Technology innovation is the driving force behind modern business and enterprises must respond by increasing the speed and efficiency of software delivery. The challenge is that existing enterprise applications are expensive to develop and difficult to modernize. This often results in what Gartner calls...
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, will discuss the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They will also review two "free infrastruct...
WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. In his session at @ThingsExpo, Matthew Hodgson, technical co-founder of the Matrix.org, discussed how Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations.
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Penta Security is a leading vendor for data security solutions, including its encryption solution, D’Amo. By using FPE technology, D’Amo allows for the implementation of encryption technology to sensitive data fields without modification to schema in the database environment. With businesses having their data become increasingly more complicated in their mission-critical applications (such as ERP, CRM, HRM), continued ...
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessi...
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
SYS-CON Events announced today that Cloudbric, a leading website security provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Cloudbric is an elite full service website protection solution specifically designed for IT novices, entrepreneurs, and small and medium businesses. First launched in 2015, Cloudbric is based on the enterprise level Web Application Firewall by Penta Security Sys...
Virgil consists of an open-source encryption library, which implements Cryptographic Message Syntax (CMS) and Elliptic Curve Integrated Encryption Scheme (ECIES) (including RSA schema), a Key Management API, and a cloud-based Key Management Service (Virgil Keys). The Virgil Keys Service consists of a public key service and a private key escrow service. 

Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
SYS-CON Events announced today that MathFreeOn will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MathFreeOn is Software as a Service (SaaS) used in Engineering and Math education. Write scripts and solve math problems online. MathFreeOn provides online courses for beginners or amateurs who have difficulties in writing scripts. In accordance with various mathematical topics, there are more tha...
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and ...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
@ThingsExpo has been named the Top 5 Most Influential Internet of Things Brand by Onalytica in the ‘The Internet of Things Landscape 2015: Top 100 Individuals and Brands.' Onalytica analyzed Twitter conversations around the #IoT debate to uncover the most influential brands and individuals driving the conversation. Onalytica captured data from 56,224 users. The PageRank based methodology they use to extract influencers on a particular topic (tweets mentioning #InternetofThings or #IoT in this ...
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
"We've discovered that after shows 80% if leads that people get, 80% of the conversations end up on the show floor, meaning people forget about it, people forget who they talk to, people forget that there are actual business opportunities to be had here so we try to help out and keep the conversations going," explained Jeff Mesnik, Founder and President of ContentMX, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Intelligent machines are here. Robots, self-driving cars, drones, bots and many IoT devices are becoming smarter with Machine Learning. In her session at @ThingsExpo, Sudha Jamthe, CEO of IoTDisruptions.com, will discuss the next wave of business disruption at the junction of IoT and AI, impacting many industries and set to change our lives, work and world as we know it.
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...