|By Business Wire||
|February 20, 2013 09:01 AM EST||
Ultimate Software (Nasdaq:ULTI), a leading cloud provider of people management solutions, announced today that the company’s customer service team has achieved its 14th consecutive certification under the prestigious Service Capability & Performance (SCP) Standards.
The SCP Standards quantify the effectiveness of customer service and support operations based upon a stringent set of performance factors that represent best practices in the industry.
“We are very pleased to have earned this rigorous certification, a recognition of best practices that we have received every year since 1998 — the first year SCP Standards were introduced,” said Marc Scherr, chief operating officer at Ultimate Software. “We have always been committed to delivering exceptional service within the technology industry, and this benchmark for excellence shows that our people, processes, and technology are providing our customers with high-performance levels of customer support.”
The Service Capability & Performance (SCP) Standards are designed to improve the quality and effectiveness of technology service operations. Service Strategies Corporation and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world‐class technology service and support, quantify performance levels, and establish a framework for continuous improvement. Certified companies must continue to demonstrate their performance and commitment to excellence through annual certification audits.
“The SCP Standards represent the benchmark of service excellence and are used by leading technology companies around the world,” said Greg Coleman, vice president of strategic programs for Service Strategies. “Ultimate Software can be proud to be placed among industry-leading service providers through its attainment of certification under the SCP Standards.”
In addition to Ultimate Software, other leading technology companies that have achieved the prestigious SCP certification include Advent Software, Assurant Solutions, EMC Corporation, CompuCom Systems, Fuji Xerox, McKesson Corporation, NetApp Inc., Sophos Ltd., and others.
About Service Strategies Corporation
San Diego, CA based Service Strategies advances service excellence by providing training, consulting, certification, and industry standards programs that ensure delivery of world‐class customer service and support. Thousands of service professionals around the world have enhanced their skills through participation in the company’s training and certification courses. In addition, the world’s leading service providers have adopted Service Strategies’ Service Capability & Performance (SCP) Standards as their roadmap to service excellence and benchmark measure of success. For more information, visit www.servicestrategies.com, call 858.674.4864, or email [email protected]
About Ultimate Software
Ultimate is a leading cloud-based provider of people management solutions, with more than 10 million people records in the cloud. Built on the belief that people are the most important ingredient of any business, Ultimate's award-winning UltiPro delivers HR, payroll, and talent management solutions that seamlessly connect people with the information and resources they need to work more effectively. Founded in 1990, the company is headquartered in Weston, Florida, and has more than 1,600 professionals focused on developing the highest quality solutions and services. In 2013, Ultimate was ranked #9 on FORTUNE'S list of the “100 Best Companies to Work For.” Ultimate has more than 2,500 customers with employees in 136 countries, including Adobe Systems Incorporated, Culligan International, Major League Baseball, The New York Yankees Baseball Team, Pep Boys, and Texas Roadhouse. More information on Ultimate's products and services for people management can be found www.ultimatesoftware.com.
UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.
Follow Ultimate Software on Twitter: www.twitter.com/UltimateHCM
Follow Ultimate Software on LinkedIn: http://linkd.in/UltimateHCM
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