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Adobe Announces Strategic Alliance Agreement with Deloitte

With Adobe’s products for customer experience management, Deloitte can deliver intuitive applications

Adobe Systems has announced a strategic agreement with Deloitte Consulting to create and deploy a new generation of applications designed to extend the power, reach and impact of enterprise systems for improved customer experience.

“We are transforming user engagement with enterprise applications by unlocking their full value for our clients and their customers,” says Paul Clemmons, principal, Deloitte Consulting LLP and emerging solutions national service line leader. “Through our alliance with Adobe, we are deploying user-centric, rich Internet solutions that simplify complex applications and integrate front end and back end systems for more productive and intuitive business processes.”

“Customers are demanding new ways to interact with businesses, and businesses are responding by delivering richer, more intuitive experiences to customers across a range of digital devices,” said Al Hilwa, Program Director, Application Development Software, IDC. “The strategic alliance between Deloitte and Adobe will bring significant implementation expertise and software solutions to organizations who are working on improving customer access to their products and services.”

With Adobe’s products for customer experience management, Deloitte can deliver intuitive applications that enable an organization’s front-line employees to be more customer-driven and help ensure customers can effectively use self service tools any time, any place.

“Forward-thinking businesses and government agencies recognize that compelling user experiences drive technology adoption and build greater differentiation and brand loyalty,” says Rob Tarkoff, senior vice president and general manager, Digital Enterprise Solutions, Adobe. “We are excited about our relationship with Deloitte and look forward to accelerating the Customer Experience Management arket, while enabling them to leverage their existing IT investments.”

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