Adobe Flex Authors: Matthew Lobas, PR.com Newswire, Shelly Palmer, Kevin Benedict

Related Topics: Adobe Flex

Adobe Flex: Press Release

Adobe Unveils LiveCycle Enterprise Suite 2.5

Improving Customer Experience One Customer at a Time

Adobe on Monday announced the availability of Adobe® LiveCycle® Enterprise Suite 2.5 (ES2.5), expanding the company’s set of solutions for delivering superior customer experiences. New capabilities in LiveCycle ES2.5 include enterprise mobility for improved multiscreen delivery of applications, an enhanced framework for building enterprise rich Internet applications (RIAs), and real-time collaboration to empower organizations to interact with customers and citizens in more meaningful, personal ways. Adobe is also announcing three next-generation Solution Accelerators to reduce development time and increase quality of enterprise applications.

LiveCycle Mobile ES2 Client (Photo: Business Wire)

LiveCycle Mobile ES2 Client (Photo: Business Wire)

Improving Customer Experience One Customer at a Time

For organizations with complex multi-channel or multi-device customer contact requirements, IT systems are challenged to keep pace with mobile and social customer adoption and meet customer experience expectations. When customers encounter a negative experience, it undermines brand loyalty. When citizens encounter a negative experience, it impacts an agency’s ability to assist someone in need. Adobe LiveCycle ES2.5 enables organizations to provide their customers with consistent and contextual experiences across channels and devices according to their customers own preference.

  • Adobe LiveCycle Mobile ES2, new to the LiveCycle ES2.5 family, extends process management, data capture, and content services to mobile devices, providing true enterprise mobility. LiveCycle Mobile ES2 easily integrates with back-end systems and enables intuitive mobile experiences for Android, Blackberry, iPhone and Windows Mobile devices.
  • Organizations can also provide more social experiences by creating user-centric RIAs that embed real-time collaboration including chat, voice, video, screen and application sharing to their customers. For the developer, LiveCycle ES2.5 provides a standard toolset and methodology for design, modeling and development of user-centric enterprise RIAs.
  • LiveCycle ES2.5 enhances company’s ability to improve customer service and operational efficiency by extending existing business processes to the point of customer interaction by leveraging the ubiquitous Adobe® Flash® Platform and Adobe® Reader®.

Expediting Time to Value for a Customer Experience Strategy

Adobe is releasing its next generation of Solution Accelerators for organizations that want to improve customer experience quickly. Built on LiveCycle ES2.5, Solution Accelerators kick-start project planning, decrease development time for production applications, and reduce risk with a supportable and upgradable framework. Solution Accelerators provide best practice methodologies, solution templates, and building blocks to extend LiveCycle ES2.5. The three Solution Accelerators are:

  • Correspondence Management Solution Accelerator: Enable business users to dynamically create personalized communications using pre-approved layouts and content to provide consistent, high quality customer correspondence such as creating a customized claims letter.
  • Interactive Statements Solution Accelerator: Engage customers through communications that embed the power of personalized RIAs in secure PDF formats, including credit card statements, telecommunications bills and electronic invoices.
  • Managed Review & Approval Solution Accelerator: Enable multi-party participation in content review processes.

Pioneering Solutions for Social Web Content Management, Measurement Optimization and Visualization

Additional enhancements to Adobe’s solutions for customer experience management are planned through Adobe’s intent to acquire Day Software, a leader in Web experience management for the enterprise. The company expects to add dynamic and social Web content management solutions, as well as measurement, analytics and visualization tools into future versions of LiveCycle, providing a platform to create, deliver and optimize customer experiences. Organizations will be able to easily track and analyze customer behavior and process metrics, enabling them to continually hone and improve applications and processes. Ultimately, Day Software’s leading Web solutions, combined with Adobe’s existing enterprise portfolio, will enable customers to better integrate their Web presence and business applications and unlock the value of multichannel communications across marketing, sales and services.


Rob Tarkoff, Senior Vice President and General Manager, Digital Enterprise Solutions Business Unit, Adobe Systems Incorporated

  • “Many enterprise systems were not designed to deliver fluid, intuitive experiences online. Businesses are losing productivity among customer facing employees and customers are frustrated with accessing services. Customers expect to interact with business applications or services in the same way they do when shopping, connecting with colleagues and friends, or booking a vacation. Further, the ability to begin a personalized experience at the desktop and seamlessly continue the task on our mobile devices is imperative. Forward thinking organizations recognize that delivering these consistent experiences across screens to customers is a competitive advantage. With the introduction of LiveCycle ES 2.5 and new solution accelerators, Adobe is enabling businesses to deliver these intuitive experiences that transform the Web into a true online interaction hub for customer acquisition, service and communication.”

Tim Hickernell, Lead Analyst, Info-Tech Research Group

  • “Utilities and financial services firms have been developing e-statements and analytical portals for customers since the dawn of the Internet. But the dominant interface for users is both a statement and a separate portal for analysis. Adobe’s new interactive statement solution accelerator will enable suppliers to merge these user interfaces into one interactive statement presented as a traditional business document, but with the analytics contextually embedded right with the statement data. Users will no longer have to go to two separate interfaces to manage and optimize their accounts. In addition to increasing consumer convenience, this convergence will also increase adoption of e-statements by consumers.”

Christopher Belford, Chief Information Officer, Interfile for the South African Revenue Service

  • “The South African Revenue Service has a well-known social contract with the public that stipulates we must respond quickly to citizen requests. Using Adobe’s solutions, we developed a customer experience that can be used across multiple channels, from print and Web portal, to branch/on-demand print and offline. The system makes completing and processing taxes faster and easier. We have not only modernized our processes but have created an intuitive, engaging experience that matches the needs of South African citizens and positions the agency as a leader in tax and revenue collection worldwide.”

Markus Humberg, CEO, impuls Systems GmbH

  • “The German financial services market is extremely competitive. Only by exceeding our customers’ expectations in every interaction is impuls able to keep its position as the market leader. Using Adobe solutions, we were able to implement a fully digital enrollment system that allows agents to meet with potential clients online and guide them through the entire process; customers are able to sign and submit contracts digitally from the comfort of their own homes or from their mobile devices while on the go. The solution has yielded terrific results – our online sales meetings have a 90 percent closure rate and are two to three times more effective than in-person meetings. impuls will continue to rely on Adobe solutions to deliver superior customer experiences across screens and devices and streamline our complex processes in order to maintain a competitive edge.”

Helpful Links

Pricing and Availability

Adobe LiveCycle ES2.5 is available now. For pricing and more information about LiveCycle ES2.5, please visit www.adobe.com/livecycle.

About Adobe Systems Incorporated

Adobe is changing the world through digital experiences. For more information, visit www.adobe.com.

© 2010 Adobe Systems Incorporated. All rights reserved. Adobe, the Adobe logo, LiveCycle, Flash and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners.

Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=6480701&lang=en

More Stories By Pat Romanski

News Desk compiles and publishes breaking news stories, press releases and latest news articles as they happen.

@ThingsExpo Stories
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Amazon has gradually rolled out parts of its IoT offerings, but these are just the tip of the iceberg. In addition to optimizing their backend AWS offerings, Amazon is laying the ground work to be a major force in IoT - especially in the connected home and office. In his session at @ThingsExpo, Chris Kocher, founder and managing director of Grey Heron, explained how Amazon is extending its reach to become a major force in IoT by building on its dominant cloud IoT platform, its Dash Button strat...
SYS-CON Events announced today that SoftNet Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. SoftNet Solutions specializes in Enterprise Solutions for Hadoop and Big Data. It offers customers the most open, robust, and value-conscious portfolio of solutions, services, and tools for the shortest route to success with Big Data. The unique differentiator is the ability to architect and ...
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
One of biggest questions about Big Data is “How do we harness all that information for business use quickly and effectively?” Geographic Information Systems (GIS) or spatial technology is about more than making maps, but adding critical context and meaning to data of all types, coming from all different channels – even sensors. In his session at @ThingsExpo, William (Bill) Meehan, director of utility solutions for Esri, will take a closer look at the current state of spatial technology and ar...
Everyone knows that truly innovative companies learn as they go along, pushing boundaries in response to market changes and demands. What's more of a mystery is how to balance innovation on a fresh platform built from scratch with the legacy tech stack, product suite and customers that continue to serve as the business' foundation. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, will discuss why and how ReadyTalk diverted from healthy revenue an...
SYS-CON Events announced today that Streamlyzer will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Streamlyzer is a powerful analytics for video streaming service that enables video streaming providers to monitor and analyze QoE (Quality-of-Experience) from end-user devices in real time.
You have great SaaS business app ideas. You want to turn your idea quickly into a functional and engaging proof of concept. You need to be able to modify it to meet customers' needs, and you need to deliver a complete and secure SaaS application. How could you achieve all the above and yet avoid unforeseen IT requirements that add unnecessary cost and complexity? You also want your app to be responsive in any device at any time. In his session at 19th Cloud Expo, Mark Allen, General Manager of...
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
In past @ThingsExpo presentations, Joseph di Paolantonio has explored how various Internet of Things (IoT) and data management and analytics (DMA) solution spaces will come together as sensor analytics ecosystems. This year, in his session at @ThingsExpo, Joseph di Paolantonio from DataArchon, will be adding the numerous Transportation areas, from autonomous vehicles to “Uber for containers.” While IoT data in any one area of Transportation will have a huge impact in that area, combining sensor...
Almost everyone sees the potential of Internet of Things but how can businesses truly unlock that potential. The key will be in the ability to discover business insight in the midst of an ocean of Big Data generated from billions of embedded devices via Systems of Discover. Businesses will also need to ensure that they can sustain that insight by leveraging the cloud for global reach, scale and elasticity.
The security needs of IoT environments require a strong, proven approach to maintain security, trust and privacy in their ecosystem. Assurance and protection of device identity, secure data encryption and authentication are the key security challenges organizations are trying to address when integrating IoT devices. This holds true for IoT applications in a wide range of industries, for example, healthcare, consumer devices, and manufacturing. In his session at @ThingsExpo, Lancen LaChance, vic...
Cloud based infrastructure deployment is becoming more and more appealing to customers, from Fortune 500 companies to SMEs due to its pay-as-you-go model. Enterprise storage vendors are able to reach out to these customers by integrating in cloud based deployments; this needs adaptability and interoperability of the products confirming to cloud standards such as OpenStack, CloudStack, or Azure. As compared to off the shelf commodity storage, enterprise storages by its reliability, high-availabil...
In the next forty months – just over three years – businesses will undergo extraordinary changes. The exponential growth of digitization and machine learning will see a step function change in how businesses create value, satisfy customers, and outperform their competition. In the next forty months companies will take the actions that will see them get to the next level of the game called Capitalism. Or they won’t – game over. The winners of today and tomorrow think differently, follow different...
The IoT industry is now at a crossroads, between the fast-paced innovation of technologies and the pending mass adoption by global enterprises. The complexity of combining rapidly evolving technologies and the need to establish practices for market acceleration pose a strong challenge to global enterprises as well as IoT vendors. In his session at @ThingsExpo, Clark Smith, senior product manager for Numerex, will discuss how Numerex, as an experienced, established IoT provider, has embraced a ...
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 7-9, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and ...
The Internet of Things (IoT), in all its myriad manifestations, has great potential. Much of that potential comes from the evolving data management and analytic (DMA) technologies and processes that allow us to gain insight from all of the IoT data that can be generated and gathered. This potential may never be met as those data sets are tied to specific industry verticals and single markets, with no clear way to use IoT data and sensor analytics to fulfill the hype being given the IoT today.
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.