LONDON, December 3 /PRNewswire/ -- A new White Paper, entitled "The Evolution of IT Support Services up to
'Board-Level'" by IT Outsourcing provider Fifosys http://www.fifosys.com
explains how SMEs are exposing the business to unnecessary risk on a daily
basis through either inadequate IT managed services (http://www.fifosys.com/)
and IT Outsourcing (http://www.fifosys.com/boardlevelitsupport.php) contracts
or a complacency amongst its own IT management. The White Paper by London IT
Support (http://www.fifosys.com/) provider Fifosys provides a series of
recommendations to SME or mid-market businesses who believe their IT is
underperforming and want to do something about it.
The White Paper, by IT managed services provider Fifosys, argues that IT
is now so well embedded in the processes of growing businesses that simply
keeping IT systems up and running can no longer be viewed as an effective
strategy. But to get the right service, it is essential organisations carry
out two types of assessment:
- A solutions assessment - to consider the current state of IT
systems and determine whether you have the right solution
- A service assessment - to ascertain what levels of service
are required
As an organisation grows, its IT requirements build in size and
complexity. During this evolution, the technology required has multiplied but
the management of the technology will differ widely, depending on
organisational culture and attitude towards IT Outsourcing, argues the White
Paper by London IT Support provider, Fifosys.
Commenting on the need for organisations to identify the single points of
failure across the IT infrastructure, Mitesh Patel, Managing Director of IT
managed services provider Fifosys, says, "While businesses routinely assess
the single points of failure in core operations, from manufacturing to
distribution, they are patently failing to apply the same robust operations
practices to IT. In part, the problem is one of culture: individuals within
the IT team are neither encouraged nor, to be frank, have the skills to map
business needs with IT risks and availability."
Patel of IT Outsourcing provider Fifosys, continues, "Organisations of
every size need a team with the ability to deliver real risk assessment and
strategic IT decision-making. This whitepaper is aimed at helping board level
management understand the importance of bridging the gap between business and
IT, so as to align business decisions."
The White Paper from London IT Support Fifosys highlights the four key
requirements for understanding IT value most commonly overlooked by SMEs, as
well as the need to distinguish between the drive for service and the need
for a solution in accordance with the Information Technology Infrastructure
Library (ITIL) framework. It also explains how an organisation can identify
the tipping point where the need for new and innovative technology to support
business becomes so great that it will trigger a change in strategy, from
outsourcing elements of the support function to employing, at greater
expense, an in-house IT Director.
Patel continues, "UK SMEs are unknowingly risking the business through a
lack of transparency and understanding of technology. The majority of SMEs
will admit that robust IT systems are central to sustained business success.
Yet how many ask the right questions of their third party suppliers to enable
a true understanding of the level of risk exposure?"
Patel concludes, "It is only by taking a step back, assessing and
understanding the current levels of risk associated with existing IT
deployments, that an organisation can truly determine its ongoing IT
requirements and then put in place the technology, skills and resources to
reduce operational risk and transform IT from a cost centre to business
enabler."
The White Paper, "The Evolution of IT Support Services up to
'Board-Level'" is available to download free of charge from
http://www.fifosys.com/boardlevelitsupport.php.
About Fifosys
Based in London, Fifosys is a vendor-independent, technology
infrastructure development and outsourced managed services provider.
Fifosys specialises in providing the level and detail of
support that large scale enterprises expect but delivered for the SME and
mid-market business. Using an ITIL and Prince 2-based best practice approach
to IT support, Fifosys has built a reputation as a trusted partner with its
customers, providing both first-class IT support services and the highest
levels of advice, guidance and reporting.
Established in 2001, Fifosys is a professional technology
infrastructure specialist, delivering a broad portfolio of high quality
technical and strategic managed services. Fifosys provides its own skilled
staff to selectively outsource the IT services which most SMEs struggle to
provide themselves. Fifosys acts as a single point of contact and
accountability for all IT matters - from service desk support to problem
resolution, procurement management to IT director-level reporting and advice
as well as the management of all third party suppliers.
Working closely with its customers to understand unique
business requirements, Fifosys' approach offers; reduced complexity & risk,
excellent account management and assistance, with state-of-the-art technology
coupled with clear service level agreements, selective outsourcing and 24/7
IT support. Services include the end-to-end designing, developing,
implementing and supporting of the technology infrastructure to ensure a
trouble free and secure IT environment; improving services, reducing costs
and increasing productivity.
This approach allows Fifosys to offer its customers the
opportunity to turn IT into a strategic business asset for competitive
advantage, allowing the customer to focus on its core business functions,
whilst Fifosys concentrates on getting the IT to support and drive the
business forward.
Fifosys is a Microsoft Gold Certified Partner, Microsoft Small
Business Specialist, Google Enterprise Partner, Dell Partner, part of the
Citrix Partner Network, Zen Internet Platinum Partner, Juniper Service
Specialist and a McAfee Security Alliance Certified Partner.
Over the last eight years Fifosys' team of qualified IT
professionals has built a first-class reputation based on a combination of
knowledge, understanding, service and openness. Its current 41 customers
encompass a range of sectors from financial, media, professional services,
and medical to property development/management. Customers include the London
Medical Centre, The Contact Group, Jasper Capital and Raven Russia.
For more information please contact:
Lauren Bell
Fifosys Ltd
Tel: +44(0)20-7644-2610
Tegan Boaler / Krista Cundy
The itpr Partnership
Tel: +44(0)1932-578-800
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